workflow
2018 Buick Encore
Now: 1 of 10 · Website click → Schedule
EN
ES
1
Website click → Schedule
1 Estimate
● declarative
Create Appointment → Tekmetric
“Thanks for booking with RepairTech! We'll see your {vehicle} soon.”
2
Intake / check-in → RO opened
1 Estimate
● declarative
RO: ESTIMATE
3
Digital Vehicle Inspection
1 Estimate
● declarative
RO: ESTIMATE
4
Diagnosis (AI + RAG)
1 Estimate
● imperative
RO: ESTIMATE
5
Estimate built
2 Approved
● imperative
RO: ESTIMATE
6
Customer approval by text
2 Approved
● imperative
RO: ESTIMATE
7
Parts committed
3 Committed
● operative
RO: WORKINPROGRESS
8
Repair in progress
4 Active
● operative
RO: WORKINPROGRESS
9
Complete / QC / ready
5 Complete
● evaluative
RO: COMPLETE
10
Pay by text → drive away
5 Complete
● evaluative
RO: POSTED
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Warranty hold
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